Privacy Policy.

This page explains in plain English how FAB Pest Control (ABN 31 828 410 908) handles information collected through this website and our phone line. It is not legal advice.

What we collect

When you submit an enquiry through our website form or call us, we may collect your name, phone number, email address, suburb or postcode, property type, pest concern, your message and basic referral or source data (for example, how you found our website).

How we use it

We use this information to respond to your enquiry, arrange a booking, provide pest control services, and to improve our marketing and website performance. We do not sell your details.

Website analytics and advertising

Our website may use analytics and advertising pixels (for example, to measure conversions and improve campaigns). These tools may collect usage and conversion data such as pages viewed and form submissions. They do not receive your personal pest concern or message content.

After-hours calls and Sophie (AI assistant)

After business hours, calls may be handled by Sophie, FAB’s AI assistant. Sophie can collect your details, ask intake questions and help book an available appointment. Fabien personally reviews every booking before it is confirmed.

Sophie is an automated system. She does not diagnose pest issues, recommend treatments, give chemical or safety advice, or guarantee outcomes. For urgent safety or medical concerns, please contact emergency services or the relevant professional.

Storage and access

Enquiry details are stored securely and used only by FAB Pest Control to provide our services. You can contact us to request access to, or correction of, the personal details you have submitted.

Contact us about your privacy

For any privacy question, including a request to access or correct your details, contact us at fabpestcontrol1@gmail.com or call 0403 461 016.